![]() ![]() Thank you so, so much as you have saved me from factory resetting my much loved device back to windows 8 and losing all my files and settings. I have just spent 6 hours trying to rectify the sound loss after the update and I finally came across your post and I downloaded the sp63997.exe you posted the link to and followed your instructions and it worked some 2+ years since your post. I have just followed your suggestion and it has worked for me after the recent Windows 10 upgrade resulted in a loss of audio on my device. I registered with this support group to personally give you a BIG, BIG thank you for your solution to this problem you posted more than 2 years ago. I teach computers at a local school and have my computer set up with Win 10 and other Microsoft Office programs just like the school so that I can answer student questions remotely if necessary. I do NOT want to have to reset my computer back to Windows 8. Can you please help me? I am so very frustrated and have searched forums and watched YouTube videos and all until I simply do not know what else to try. I have also searched for just the reinstall download of the beats audio software and it is all tied in with the audio codecs and from what I am NOT finding, cannot be downloaded again by itself. I have also read on some forums that there will need to be other software reinstalled in order to see the on-screen items that work with Beats. Right now they do not! I have tried reinstalling the IDT Audio Codec based on the support website by model number and my beats audio icon and software is not coming back (file sp63441.exe) . I NEED the sound to work properly with headphones and microphone. Now things are different and I use the computer for several applications. I was not real worried about it because I rarely used the audio in depth. After the upgrade my beats audio was GONE completely.all icons, all traces of files when I would search the computer for them, etc. We upgraded to Windows 10 from Windows 8. I need your help please! I have an HP ENVY TouchSmart 23se-d394 All-in-One Desktop PC. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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